Nelson’s Cleaning Co.
Terms and Conditions
Effective October 2026
Quotes, estimates, and the service agreement
Any price we give you by phone, message, or through our booking or quote forms is an estimate. We send you a written estimate with the scope and price, and before your first clean you sign our service agreement, which lists the checklist, any add-ons, the price, and these policies. The price becomes final after we walk through the home with you in person, because the level of cleanliness affects the price the most. If the home is not as described, or is not empty when a Move In / Move Out clean needs it to be, we agree on the new scope and price with you in writing before we start. A text or email counts as writing.
What each service includes
Each service page lists exactly what is included and what is not, and your service agreement uses the same checklist. Add-ons are only done when you approve them and their price in writing. If an area is too cluttered or blocked to clean safely, we skip it and the price stays the same. We may also skip or stop any task that looks unsafe or likely to cause damage. Exterior windows and repairs are not something we do. Hardwired fixtures and gas or plumbing lines are never touched, for safety reasons.
Being home and access
You are welcome to stay during the clean, but you do not have to. We ask that you be there for the walkthrough at the start and for a quick look at the end. If you leave in between, agree with us beforehand on how we get in and lock up. Please keep the power and water on, put away cash, jewelry, medications, and anything fragile or valuable, and tell us about any hazards or special surfaces before we start. We confirm your arrival window and remind you before each visit.
Pets
Pets are welcome. Tell us about every pet when you book. We charge a little extra per pet in the home, and we ask that pets who are nervous around strangers be kept in a room we are not cleaning. If a pet can’t be kept away safely, we may skip that area.
Payment
Before your first clean, you save a card on file through Square, the service we use for estimates, invoices, and payments. We charge it after each clean, unless you pay that day with cash, Zelle, PayPal, or Venmo. We never see or store your full card number, so please never send card numbers by text or email. Payment is due when the clean is finished unless we have agreed otherwise in writing. If a payment does not go through, future visits may be paused until it is settled.
Cancelling or rescheduling
Plans change. Let us know at least 24 hours before your appointment to cancel or reschedule at no charge. If you cancel with less notice, or we can’t get in during your arrival window, a late fee applies, as listed in your service agreement. Cancelling one visit does not end a recurring schedule. If we ever need to move a visit because of illness, an emergency, or unsafe weather, we call ahead, offer a new time, and never charge you for it.
Ending service and rate changes
Either of us can end a recurring schedule with 14 days of written notice, and a text or email counts. If your rate needs to change, for example because the home, the scope, or our costs change, we tell you in writing at least 14 days before it starts, and you can end service before the new rate begins.
If something was missed
Tell us within 24 hours, with a short note or photos. If it is part of the checklist you booked, we come back and re-clean that area. A re-clean is how we make it right, so refunds are not automatic.
If something is damaged
Tell us within 48 hours, with photos, about anything you think was damaged during a clean, and please don’t repair, replace, or throw it away until we have had a chance to look at it. If it is something you could not have noticed sooner, tell us as soon as you find it. If we are responsible, we work with you in good faith on a fair repair, replacement, or value. Cleaning can’t fix stains, wear, or damage that were already there.
Photos of your home
We may take photos to document a problem, like damage that was already there, and we keep them with your client record. We only post photos of your home online with your written permission, and we never show your address, people, or personal items.
Supplies
We bring our own supplies, including eco-friendly products and hypoallergenic vacuums. If you prefer that we use a specific product of yours, tell us at the walkthrough.
Questions
If anything about a visit is not right, tell us. Call (760) 332-8288, message us on WhatsApp, or email hello@nelsonscleaningco.com, and we will sort it out with you directly. If your signed service agreement says something different from this page, the agreement applies.