Nelson’s Cleaning Co.
Privacy Policy
Effective October 2026
Who we are
Nelson’s Cleaning Co. is a residential house cleaning business run by Julia and Luis Nelson, serving El Centro and the Imperial Valley, California. You can reach us at hello@nelsonscleaningco.com or (760) 332-8288.
What we collect
When you book a cleaning or request a quote through the forms on our website, we collect your name, email address, phone number, city or ZIP code, the dates you would like, and the details you give us about the home, your pets, and the service you want, plus any photos you upload. If you call, text, email, or message us on WhatsApp, including photos you send for a quote, we keep that conversation and the contact details you share. If you become a client, we also keep your signed service agreement, notes on how to get in and about your pets, your service history, and payment records. Photos of your home are taken only to document a problem, and we only post them with your written permission.
How we use it
We use your information to answer your request, prepare a quote, schedule and carry out the cleaning, send reminders and invoices, and reply to your questions. We do not sell your information, and we do not share it with anyone for their own marketing.
Services we use
The booking and quote forms are part of our website, which is built and hosted on Framer. What you type into a form is delivered to us through Framer and kept in our business email and a private spreadsheet that only we can open. Photos you upload in a form are stored with Cloudinary, a photo hosting service, and the links come to us with your form. We delete them when you ask. Framer also gives us anonymous, aggregate page view counts without cookies. Estimates, invoices, and payments are handled through Square. A card you save on file is stored and charged by Square, and we never see or store your full card number. Payments made through Zelle, PayPal, or Venmo are handled by those services under their own policies.
How long we keep it
We keep quote requests and client records for as long as we need them to run the business and meet our tax and record-keeping obligations. If you want your information removed, email hello@nelsonscleaningco.com and we will delete what we are not required to keep.
Your choices
You can ask us at any time what information we hold about you, ask us to correct it, or ask us to delete it. You can also ask us to stop contacting you. California residents have these rights under state law, and we extend them to everyone.
Changes
If we change this policy, we will update the date at the top of this page.